Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Youngman

Rochester

Summary

I’m a versatile and adaptable professional with a strong track record in roles that require critical thinking, strong organizational skills, and a commitment to continuous improvement. I take pride in actively listening to feedback and implementing lessons learned, always striving to grow and improve in my role. I focus on enhancing customer satisfaction, optimizing operations, and solving problems efficiently—while maintaining a positive attitude, even when things get a little hectic. Throughout my career, I’ve worked to make meaningful improvements in client services and operational efficiency across various industries. My experience in sales and customer satisfaction is complemented by my understanding of human psychology and strategy, which allows me to connect with and meet client needs. I’m highly motivated, reliable, and dedicated to contributing positively to any team I join, always aiming to add value in a meaningful way. While I can be my own toughest critic (and occasionally have a one-person “pep talk” that might be a little too intense), I use those moments as fuel to push myself to do better.

Overview

15
15
years of professional experience

Work History

Mortician Assisstant

Lone Star Mortuary
03.2024 - 06.2024
  • Maintained accurate records of all deceased individuals, ensuring proper documentation and organized inventory system for all products offered by the funeral home.
  • Transferred deceased individuals from private homes, hospitals, and county morgues to funeral home or clients while balancing emotions and logistics with grace.
  • Collaborated with hospital, funeral home, and law enforcement personnel to ensure seamless coordination and compliance with all legal and procedural requirements.

Focused on My Business

Self Employed
03.2022 - Current
  • Self-motivated business owner with strong organizational skills, managing multiple projects while meeting deadlines and ensuring smooth operations.
  • Adaptable and quick to learn new technologies, continuously finding ways to improve efficiency and business processes.
  • Effective communicator, building strong relationships with clients and collaborators while making data-driven decisions to drive my business success.

Temporary Contract

QPS Employment Group Inc.
01.2020 - 03.2022
  • Operated various machinery, including forklifts and robotic systems, conducting routine maintenance, safety checks, and troubleshooting to ensure efficiency and reduce downtime. Trained and mentored new operators, ensuring adherence to safety protocols.
  • Tracked and inspected inventory, ensuring accurate records and efficient movement of materials. Provided training to new employees, ensuring proper procedures and safety standards were followed. Managed transportation for staff to and from the worksite, ensuring timely and safe arrivals.
  • Contributed to high-profile wood framing construction projects by measuring, cutting, and assembling components, ensuring timely completion and quality craftsmanship.

Manager/Delivery Driver

Pizza King
05.2019 - 12.2019
  • Managed daily operations, including opening/closing the location, overseeing shifts, and implementing strategies to optimize performance and meet business goals.
  • Resolved customer issues swiftly, maintaining high satisfaction and loyalty through excellent service and communication.
  • Streamlined workflows, identified inefficiencies, and led training initiatives to improve productivity and employee skills.
  • Handled time-sensitive deliveries, optimizing routes for on-time, safe deliveries while maintaining strong client relationships.

Grave Digger

Contract
01.2019 - 05.2019
  • Diggy Hole.

Construction Worker

Becks Superior Hybrids
01.2019 - 05.2019
  • Assisted in measuring and mixing concrete components, contributing to efficient project execution and learning key construction principles.
  • Prepared and set forms, installed rebar, and finished concrete surfaces, ensuring high-quality work that met project specifications.
  • Collaborated with experienced team members to deepen understanding of construction techniques, standards, and processes.
  • Lifted and moved materials weighing up to 50+ pounds, contributing to overall team productivity and project progress.

Prep/Line Cook

Applebee's Bar and Grill
07.2018 - 12.2018
  • Managed multiple kitchen stations, preparing and delivering food quickly without sacrificing quality.
  • Handled food prep (washing, peeling, cutting), reducing wait times and improving kitchen efficiency.
  • Trained new kitchen staff, fostering teamwork and a positive work environment.
  • Maintained food safety standards and minimized waste through proper storage and portion control.
  • Adapted to customer dietary needs, ensuring satisfaction with special requests.

Cook

McDonalds
05.2018 - 07.2018
  • Applied previous experience to maintain a clean, sanitary workspace, ensuring compliance with health and safety regulations.
  • Built on prior multitasking skills, efficiently managing multiple orders during peak hours without sacrificing quality or speed.
  • Enhanced kitchen efficiency by optimizing workstation setup and reducing time spent on prep tasks.
  • Demonstrated improved inventory management by rotating stock and ensuring freshness, reducing food waste.
  • Leveraged improved communication skills to foster better teamwork, contributing to smoother kitchen operations and faster service.

Call Center Agent

Spectrum
09.2016 - 03.2018
  • Achieved 100% Voice of the Customer (VOC) score for multiple months, recognized for delivering exceptional service and resolving customer concerns thoroughly.
  • Built strong customer relationships by providing tailored solutions and addressing complex inquiries, leading to increased satisfaction and loyalty.
  • Focused on quality over speed, ensuring thorough, empathetic resolutions while managing customer needs.
  • Effectively de-escalated challenging interactions, using empathy and active listening to resolve conflicts and turn negative experiences into positive outcomes.
  • Collaborated with leadership to share best practices, improving service delivery and assisting in training new hires.

Freelancer

Contracts
12.2014 - 08.2016
  • Negotiated and secured contracts with clients and vendors, ensuring mutually beneficial agreements.
  • Managed multiple projects simultaneously, maintaining exceptional attention to detail and organization.
  • Consistently delivered high-quality results within deadlines, improving client satisfaction and fostering repeat business.
  • Analyzed client feedback to implement improvements and adapt to evolving project needs.
  • Cultivated strong client relationships through clear communication and timely project updates, leading to referrals.
  • Developed and implemented efficient task management strategies to optimize project workflows and productivity.

Kitchen Staff Trainer

McDonalds
01.2010 - 11.2014
  • Built a strong foundation of work ethic, responsibility, and reliability in a high-paced, structured environment.
  • Grew as a collaborative team member, fostering positive relationships and helping to achieve team goals.
  • Took initiative to learn and master multiple kitchen stations, demonstrating adaptability and commitment to self-improvement.
  • Played a key role in promoting safety and professionalism, training new hires and ensuring adherence to operational standards.
  • Demonstrated resourcefulness by minimizing waste and improving operational efficiency, reflecting continuous improvement.

Education

High School Diploma -

Beaver Dam Highschool
Beaver Dam, WI
06.2010

Skills

  • Friendly & Positive Attitude
  • Teamwork & Collaboration
  • Customer Service & Sales Support
  • Problem-Solving & Critical Thinking
  • Multitasking & Time Management
  • Computer Proficiency & Organizational Skills
  • Active Listening & Communication
  • Decision-Making & Judgement
  • Composure & Conflict Resolution
  • Adaptability & Flexibility
  • Leadership & Mentorship
  • Attention to Detail & Emotional Intelligence

Timeline

Mortician Assisstant

Lone Star Mortuary
03.2024 - 06.2024

Focused on My Business

Self Employed
03.2022 - Current

Temporary Contract

QPS Employment Group Inc.
01.2020 - 03.2022

Manager/Delivery Driver

Pizza King
05.2019 - 12.2019

Grave Digger

Contract
01.2019 - 05.2019

Construction Worker

Becks Superior Hybrids
01.2019 - 05.2019

Prep/Line Cook

Applebee's Bar and Grill
07.2018 - 12.2018

Cook

McDonalds
05.2018 - 07.2018

Call Center Agent

Spectrum
09.2016 - 03.2018

Freelancer

Contracts
12.2014 - 08.2016

Kitchen Staff Trainer

McDonalds
01.2010 - 11.2014

High School Diploma -

Beaver Dam Highschool
Zachary Youngman