Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zainab Alissa

Maple Grove

Summary

Motivated and people-focused professional with 6+ years of experience supporting smooth day-to-day operations in fast-paced, customer-driven environments. Recognized for a calm, reliable presence and a strong ability to adapt, collaborate, and create welcoming experiences. Passionate about working with purpose and contributing to a team that values wellness, connection, and growth.

Overview

7
7
years of professional experience

Work History

Operations & Events Manager

SkyZone Trampoline Park
01.2019 - 07.2025
  • Oversaw daily operations in a high-volume, guest-centered environment, managing a team of 20-25 staff.
  • Executed shipment, inventory tracking, supply restocking, and visual updates to maintain smooth back-of-house flow.
  • Led opening and closing procedures, sales floor readiness, and safety checks to ensure operational excellence.
  • Drove 30% growth in membership conversion through guest engagement and upselling strategies.
  • Facilitated efficient processing of large-scale private events and parties, ensuring product placement and guest satisfaction.
  • Created visual and digital content for social media to support marketing and drive community connection.
  • Fostered team morale by planning staff events and cultivating a strong internal culture.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Administrative Assistant (Research Support)

University of Minnesota
01.2024 - 05.2025
  • Coordinate logistics and scheduling across departments for research staff and faculty.
  • Maintain inventory of lab supplies and ensure compliance documentation is up to date.
  • Provide organizational and operational support to streamline workflows in research facilities.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Receptionist & Retail Associate

Simonson's Salon and Spa
01.2020 - 01.2021
  • Maintained visual retail presentation and replenished boutique stock to support daily sales goals.
  • Delivered warm, service-driven guest experiences in a wellness-centered environment.
  • Managed scheduling, multitasking front desk duties while supporting a smooth customer journey.
  • Anticipated client needs and collaborated with service providers for efficient appointment flow.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

B.S. - Microbiology and Neuroscience

University of Minnesota
05.2026

High School Diploma -

Maple Grove Senior High School
Maple Grove, MN
06-2022

Skills

  • Customer Service & Hospitality
  • Team Leadership
  • Sales & Upselling
  • Excellent communication
  • Cultural awareness
  • Event Hosting
  • Time Management
  • Conflict resolution
  • Guest Experience
  • Organizational skills

Languages

English
Arabic

Timeline

Administrative Assistant (Research Support)

University of Minnesota
01.2024 - 05.2025

Receptionist & Retail Associate

Simonson's Salon and Spa
01.2020 - 01.2021

Operations & Events Manager

SkyZone Trampoline Park
01.2019 - 07.2025

B.S. - Microbiology and Neuroscience

University of Minnesota

High School Diploma -

Maple Grove Senior High School

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Zainab Alissa