Zamzam Said
Lakeville
Summary
Detail-oriented healthcare professional with experience in high-volume phone communication, patient scheduling, direct patient support, and mental health services. Strong background in HIPAA compliance, electronic health records (EHR), care coordination, and collaborating with multidisciplinary teams. Bachelor of Science graduate in Health Service Management with a minor in Computer Science, dedicated to improving patient access, delivering quality care, and supporting efficient healthcare operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ARMHS Practitioner
Midwest Services
St. Paul, MN
07.2024 - 06.2025
- Delivered individualized ARMHS services in home and community settings.
- Supported clients with symptom management, goal setting, coping strategies, and skill development.
- Coordinated care with multidisciplinary teams to improve client outcomes.
- Completed thorough documentation in accordance with agency standards and HIPAA requirements.
- Encouraged independence through person-centered, recovery-focused interventions.
Receptionist & Level 2 Behavior Technician
Autism Center of Minnesota
MN
08.2022 - 08.2024
- Answered and managed a high volume of inbound calls, serving as the first point of contact for patients and families.
- Scheduled, confirmed, and updated appointments while following clinic protocols.
- Collected and verified patient demographic information while maintaining HIPAA compliance.
- Provided pre-appointment instructions and responded to parent and caregiver inquiries.
- Escalated urgent concerns to clinical staff when appropriate.
- Delivered direct behavioral therapy services while implementing individualized treatment plans.
- Maintained accurate documentation within electronic health record (EHR) systems.
ARMHS Practitioner
Reach for Resources
Edina, MN
01.2023 - 06.2024
- Provided Adult Rehabilitative Mental Health Services (ARMHS) to adults experiencing mental health challenges.
- Assisted clients in developing independent living skills, medication management, budgeting, and community integration.
- Collaborated with case managers, healthcare providers, and family members to support individualized treatment goals.
- Maintained accurate, timely documentation while ensuring HIPAA compliance and adherence to state regulations.
- Connected clients with community resources and promoted recovery-oriented, person-centered care.
Personal Care Assistant (PCA)
Unveiling Health
Lakeville, MN
06.2022 - 08.2023
- Provided one-on-one care for clients with disabilities, assisting with activities of daily living.
- Communicated with families and healthcare providers to support individualized care plans.
- Promoted client safety, independence, dignity, and overall well-being.
Education
Bachelor of Science - Health Service Management, Computer Science
University of Minnesota
05.2024
Skills
- Patient Scheduling & Appointment Coordination
- High-Volume Call Handling
- Electronic Health Records (EHR)
- HIPAA Compliance & Confidentiality
- Insurance & Demographic Verification
- Adult Rehabilitative Mental Health Services (ARMHS)
- Strong Telephone & Communication Skills
- Time Management & Prioritization
- Microsoft Office Suite
- Data Analysis
- Basic Python & Java
Certification
CPR & First Aid Certified
Community Involvement
Local Mosque, Volunteer, Burnsville, MN, 2016-01, Present, Organize community events and educational programs., Collaborate with volunteers to provide resources and support to community members in need.
Timeline
ARMHS Practitioner
Midwest Services
07.2024 - 06.2025
ARMHS Practitioner
Reach for Resources
01.2023 - 06.2024
Receptionist & Level 2 Behavior Technician
Autism Center of Minnesota
08.2022 - 08.2024
Personal Care Assistant (PCA)
Unveiling Health
06.2022 - 08.2023
Bachelor of Science - Health Service Management, Computer Science
University of Minnesota