Zang Thao
Brooklyn Park
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Network Technician
Summit360
Eagan, MN
10.2017 - Current
- Executed routine inspections and troubleshooting procedures to identify and resolve technical issues efficiently.
- Operated and maintained advanced diagnostic equipment, ensuring optimal performance and reliability.
- Collaborated with cross-functional teams to streamline operational processes.
- Trained junior technicians on equipment usage, safety standards, and best practices for maintenance procedures.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tested hardware such as Cisco, Juniper, Dell, etc. assuring units are full operational.
- Assisted sales team in finding hardware solution to customer network implementation.
Network Technician
Knowledge Computer Inc.
Plymouth, MN
04.2013 - 09.2015
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Daily responsibilities include managing and overseeing tech area.
- Troubleshot and answered questions regarding the hardware’s vendors/end users/buyers bought.
- Maintain and run Knowledge Computers’ network infrastructure making sure connectivity and hardware are not failing and faulty respectively.
- Assist sales in finding networking hardware solutions to customer and within their budgets.
- Installed email and configured email through MS Exchange server.
- Troubleshooting PCs, printers, network connectivity, setting up workstations, upgraded system software/hardware.
- Prepare complete setup on workstation for new hire technicians.
- Manage employees' working stations.
- Trained new techs, gave direction and answered questions.
- · Repair Cisco routers, switches, ip phones, modules, and blades.
- Configure/load end user configuration to Cisco routers and switches.
- · Processed RMA.
- Tested Cisco, Juniper, HP, Dell..etc do password recovery, reset to factory default, and installed correct IOS.
Network Engineer/Specialist
LeefNet Corporation
Brooklyn Park, MN
04.2012 - 10.2012
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Configured IPv4 addressing using CIDR and VLSM in network setups.
- Cabling, Support, and Troubleshoot scenarios
- · Routing Protocols: RIP, RIPv2, OSPF, EIGRP, and BGPv4
- · Cisco Router: 1841,2611XM, 2811, 2821
- · Catalyst Switch: 2950, 3560, 3570G
- · Frame-Relay, VTP, NAT, ACL, VLAN, Spanning Tree
- Assisted with implementation and support of network monitoring tools.
- Diagnosed network problems involving a combination of hardware, software, power and communications issues.
Education
High School Diploma -
Patrick Henry
Minneapolis, MNSkills
- Attention to detail
- Customer service
- Multitasking
- Troubleshooting
- Customer engagement
- System diagnostics
- Equipment Repair
- Hardware installation
- Computer-assisted diagnostics
- System upgrades
- Computer troubleshooting
Languages
English
Hmong
Timeline
Network Technician
Summit360
10.2017 - Current
Network Technician
Knowledge Computer Inc.
04.2013 - 09.2015
Network Engineer/Specialist
LeefNet Corporation
04.2012 - 10.2012
High School Diploma -
Patrick Henry