Aung - Zay

• Maintained physical and digital tracking of sensitive weapons and equipment valued over $7M

• Filed, updated, and organized secure documentation in line with federal compliance standards

• Handled confidential paperwork and ensured accuracy across multiple support tasks

• Mentored junior soldiers on MOS-related procedures and training support

• Operated systems including point of sale, service queue management, and daily financial reconciliation

• Provided personalized customer support, clearly explaining services and guiding clients through maintenance options

• Adapted communication style to support non-verbal, ESL, and neurodiverse customers, enhancing service accessibility

• Maintained organized records of vehicle services, parts usage, and customer preferences using internal software

• Trained and supported new technicians on customer interaction, safety protocols, and workflow efficiency

• Logged vehicle inspections, part usage, and service recommendations using in house service software

• Maintained accurate repair documentation and real-time updates to ensure smooth handoffs across departments

• Relayed technical findings to service advisors and directly supported customers when escalation was needed

• Deescalated high-stress customer interactions and explained service outcomes in clear, accessible terms

• Collaborated with advisors, technicians, and parts teams to maintain service flow and meet customer expectations