Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zhaire Tobias

Saint Louis Park

Summary

Professional with extensive experience in cargo handling and ground support operations, demonstrating proficiency in safety inspections and regulatory compliance. Successfully managed the loading and unloading of aircraft baggage and cargo while adhering to strict timelines and safety protocols. Operated various ground support equipment, ensuring efficient ramp operations and effective communication with team members. Proven ability to assist passengers with special needs and resolve conflicts while maintaining high standards of customer service.

Overview

12
12
years of professional experience

Work History

Ramp Agent

Delta Airlines inc
Minneapolis
10.2024 - Current
  • Processed necessary paperwork related to cargo shipments including customs documents.
  • Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
  • Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
  • Checked flight manifests to ensure accuracy of luggage loaded onto planes.
  • Maintained accurate records of all GSE used throughout shift.
  • Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
  • Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
  • Communicated effectively with ground crew members to ensure smooth operation of flights.
  • Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
  • Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
  • Organized baggage carts for loading onto planes accurately according to airline specifications.
  • Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
  • Followed safety procedures such as using reflective gear while working on the ramp.
  • Assisted passengers in finding their lost luggage at baggage claim areas.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Collected, sorted and checked baggage tags against flight lists.
  • Connected electrical power units and service hoses to aircraft.
  • Adhered to strict timelines for the turnaround of flights.
  • Managed baggage sorting and routing to correct flights and baggage claim areas.
  • Maintained clear communication with team members and supervisors using radios and hand signals.
  • Implemented company policies regarding baggage handling and customer service.
  • Ensured safe and efficient loading and unloading of aircraft luggage and cargo.
  • Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.

Fleet Service Clerk

Envoy Airlines
Chicago
03.2024 - 10.2024
  • Greeted customers and answered inquiries regarding department services.
  • Provided customer service to passengers, including baggage handling, ticketing, and reservations.
  • Assisted with the loading and unloading of cargo onto aircrafts.
  • Ensured compliance with FAA regulations related to airfield operations, safety requirements, and hazardous materials transportation laws.
  • Operated a variety of motorized ground support equipment such as forklifts, tugs, belt loaders.
  • Inspected aircraft components and equipment for cracks, breaks and leaks.

Delta Airlines Employee Security Screener Supervis

Delta Global Services/Unifi
Chicago
07.2023 - 03.2024
  • Recorded required data for incident reports and files.
  • Supervised property entrances and exits and monitored employee safety.
  • Provided security team leadership and contributed to on-call duties.
  • Inspected posts and met with subordinates to outline tasks and responsibilities.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Developed and implemented preventative measures against accidents, thefts and other risks.
  • Responded immediately to security threats, breaches and emergencies, following proper protocols.
  • Monitored and authorized employee and guest access to guard against theft.
  • Managed staff schedules for shifts and events to minimize overtime costs.
  • Developed and implemented training procedures for newly hired personnel.
  • Periodically reviewed existing policies and procedures and made recommendations to improve security.
  • Developed and updated policies to keep employees safe from violence and harassment in workplace.

Security Supervisor

Inter-Con Security Systems Inc.
Chicago
06.2023 - 08.2023
  • Recorded required data for incident reports and files.
  • Supervised property entrances and exits and monitored employee safety.
  • Provided security team leadership and contributed to on-call duties.
  • Inspected posts and met with subordinates to outline tasks and responsibilities.
  • Managed security staff schedules for shifts, minimizing overtime costs.
  • Led security team and contributed to on-call shifts.
  • Conducted site reviews and security audits and made recommendations to management based on findings.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
  • Developed and implemented preventative measures against accidents, thefts and other risks.
  • Assessed company security risks and developed actionable solutions to be presented to management.
  • Responded immediately to security threats, breaches and emergencies, following proper protocols.
  • Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
  • Implemented new security protocols to prohibit trespassing and increase safety.

Customer Service Representative

United Airlines
Chicago
03.2023 - 06.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Searched for and located available seats, cabins and flights for passengers.

Ramp Service Agent

United Airlines
Chicago
03.2022 - 03.2023
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Connected electrical power units and service hoses to aircraft.
  • Protected customers' baggage from loss, theft and damage.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Collected, sorted and checked baggage tags against flight lists.
  • Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
  • Operated equipment to support on-ground operations in between flights.
  • Maintained on-time connections by guiding aircraft to and from gate positions.
  • Packed boxes and stock using organizational guidelines.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.

Security Officer

Enterprise Holdings Inc., Rent-A-Car
Chicago
09.2022 - 01.2023
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Monitored premises and recorded activity in daily officer reports.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Verified photo IDs and tickets to allow guests passage.
  • Completed incident reports to record security or loss prevention incidents.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Reported safety hazards for remediation response.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Observed patrons and customers to quickly address security situations.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.

Flight Attendant

Endeavor Airlines
New York
08.2013 - 03.2022
  • Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Administered and coordinated emergency procedures or care, enhancing onboard safety.
  • Instructed passengers on safety and emergency procedures and answered questions related to flight.
  • Participated in pre-flight briefings to discuss flight details, weather and service plans.
  • Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
  • Followed safety, passenger and supply pre-flight checklists.
  • Kept cabin neat, clean and professional in appearance.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Took measures during unusual conditions to maximize safety of customers and crew.
  • Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
  • Managed refreshments cart at scheduled intervals to give passengers food and beverages.
  • Helped guests locate seats and stow luggage in appropriate locations.
  • Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
  • Restocked and organized food, beverage and passenger items inventory.
  • Observed passengers for intoxication or possible threat to safety.
  • Executed menu and drink orders to meet preferences of passengers.

Education

High School Diploma -

South Shore Community Academy
Chicago, IL
05-2002

Skills

  • Cargo handling
  • Safety inspections
  • Ground support equipment
  • Weight distribution
  • Baggage sorting
  • Regulatory compliance
  • Customer service
  • Team collaboration
  • Time management
  • Problem solving
  • Attention to detail
  • Conflict resolution
  • Security awareness
  • Vehicle operation
  • Marshaling aircraft
  • Ground support
  • Heavy lifting
  • Ramp generator operation
  • Equipment inspection
  • Passenger assistance
  • Safety procedures compliance
  • Adherence to policies
  • Hazardous materials
  • Baggage tag checks
  • FAA compliance
  • Arrival/departure procedures
  • Quality control

Timeline

Ramp Agent

Delta Airlines inc
10.2024 - Current

Fleet Service Clerk

Envoy Airlines
03.2024 - 10.2024

Delta Airlines Employee Security Screener Supervis

Delta Global Services/Unifi
07.2023 - 03.2024

Security Supervisor

Inter-Con Security Systems Inc.
06.2023 - 08.2023

Customer Service Representative

United Airlines
03.2023 - 06.2023

Security Officer

Enterprise Holdings Inc., Rent-A-Car
09.2022 - 01.2023

Ramp Service Agent

United Airlines
03.2022 - 03.2023

Flight Attendant

Endeavor Airlines
08.2013 - 03.2022

High School Diploma -

South Shore Community Academy

Similar Profiles

CREATE PROFILE
Zhaire Tobias