Zoë Lenart
Saint Paul
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
6
6
years of professional experience
2021
2021
years of post-secondary education
Work History
Server
Buffalo Wild Wings
Roseville
06.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Took and processed food and drink orders from guests efficiently.
- Maintained cleanliness and organization of dining area and tables.
- Educated guests on menu items and daily specials effectively.
House Cleaner
Two Maids & A Mop Franchising
Shoreview
02.2023 - 06.2024
- Cleaned residential homes using company-approved techniques and tools.
- Organized cleaning supplies and equipment for efficient workflow.
- Followed detailed checklists to ensure thorough cleaning of all areas.
- Communicated with clients to understand specific cleaning needs and preferences.
Shift Manager
Caribou Coffee
Saint Paul
01.2023 - 03.2024
- Supervised daily operations and ensured team compliance with company standards.
- Trained new team members on customer service and coffee preparation techniques.
- Managed inventory levels and coordinated supply orders for efficient operations.
- Resolved customer complaints promptly to enhance guest satisfaction and loyalty.
- Fostered a positive work culture through team-building activities and recognition efforts.
- Managed daily cash intake by counting out registers and tabulating profits.
Assistant Store Manager
Smokey Row Coffee
Des Moines
06.2022 - 01.2023
- Managed daily operations to ensure efficient store functionality.
- Supervised staff training to enhance customer service skills.
- Assisted in inventory management and restocking processes.
- Ensured compliance with all safety regulations throughout the store premises.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Barista Shift Supervisor
Starbucks
Des Moines
06.2019 - 06.2022
- Supervised barista team during peak hours to ensure efficient service.
- Trained new baristas on coffee preparation and customer service techniques.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Ensured compliance with health department regulations related to food handling practices.
Education
Waukee High School
Waukee, IASkills
- Menu education
- Effective communication
- Time management
- Attention to detail
- Food safety compliance
- Cash handling
- Customer relationship management
Languages
Spanish
Professional
Timeline
Server
Buffalo Wild Wings
06.2024 - Current
House Cleaner
Two Maids & A Mop Franchising
02.2023 - 06.2024
Shift Manager
Caribou Coffee
01.2023 - 03.2024
Assistant Store Manager
Smokey Row Coffee
06.2022 - 01.2023
Barista Shift Supervisor
Starbucks
06.2019 - 06.2022
Waukee High School