Zoë Olsen
Lakeside Early Learning
Duluth
6
years of professional experience
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Knowledgeable individual providing detail-oriented organizational ideas, with great task prioritization, and excited to take on new roles and responsibilities.
Work History
Teacher's Aide
1 Year 2 Months- Modeled appropriate social interactions for young children by treating all individuals with respect and kindness.
- Contributed to a collaborative team environment by sharing ideas, resources, and expertise with fellow educators.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Encouraged early language acquisition through consistent verbal interaction and reading books to infants.
- Maintained compliance with all state licensing regulations, ensuring a safe and healthy learning environment for both staff and infants.
Sales Associate
2 Years 2 Months- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Front of House Manager
1 Year 5 Months- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
Sales Associate
1 Year 5 Months- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Skills
Positive attitude
Customer service
Teamwork and collaboration
Problem-solving skills
Professional demeanor
Cleaning techniques
Sales training
Inventory tracking
Merchandise display
Task prioritization
Excellent communication skills
Sorting and categorizing
Timeline
Teacher's Aide
Lakeside Early Learning
06.2025 - CurrentRead More
Sales Associate
Goat Hill Marketplace
04.2023 - 06.2025Read More
Front of House Manager
Juice Pharm
10.2021 - 03.2023Read More
Sales Associate
Duluth Pack
05.2020 - 10.2021Read More
Duluth East High School
Read More