Amelia Rose McDonah, PMP
Implementation Project Manager
Minneapolis
Summary
Dynamic and team-oriented Implementation Project Manager with 5 years of experience in software implementation to include resource management, risk mitigation and project leadership. Innovative and driven with passion for delivering high-quality work. Detail-oriented and focused on efficiency and identifying opportunities for process improvements.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Implementation Project Manager
Ceridian HCM
6 2022 - 05.2024
- Planned, designed, and scheduled phases for large projects.
- Developed and implemented strategic project plans to meet business objectives.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with consultants to manage project timeline & work package.
EnviroMap Implementation Project Manager
Merieux NutriSciences Remote
07.2018 - 06.2022
- Handled 40 Implementations over three years to automate, schedule, and organize Environmental Monitoring programs at some of the nation's most prominent food manufacturing facilities.
- Prepared a variety of different written communications, reports and documents to ensure smooth implementations, troubleshoot issues, and train clients
- Worked closely with business management developers, customer care, and software development teams to maintain optimum levels of communication to effectively and efficiently complete projects
- Created plans and communicated deadlines to ensure projects were completed on time
- Developed and maintained courteous and effective working relationships with clients and third party contractors
Fulfillment Support Analyst
SPS Commerce
10.2017 - 02.2018
- Introduces new customers to new products and services Facilitates solutions for clients experiencing issues with web-based services Tracks customer interactions Refers and escalates complex issues to the appropriate departments.
Global Ticketing Support - Ticketing Agent
Delta Air Lines
09.2015 - 10.2017
- Recalculates fares manually in the event automation cannot calculate a reissue Provides technical support for front line agents and passengers Protects passengers on alternative flights in the event of irregular operations Ticketing for KLM, Air France, and other Joint Venture Partners.
Education
Bachelors of Applied Science - Psychology
University of Minnesota Duluth
Duluth, Minnesota 09.2010 - 05.2014
High School Diploma -
Byron High School
Byron, Minnesota 09.2005 - 05.2009
Skills
Project Lifecycle Management
Excellent Communication
Analytical and Critical Thinking
Organization and Time Management
Project Planning and Development
Teamwork and Collaboration
Certification
Project Management Professional (PMP) (2022)
Timeline
Project Management Professional (PMP) (2022)
04-2022
EnviroMap Implementation Project Manager
Merieux NutriSciences Remote
07.2018 - 06.2022
Fulfillment Support Analyst
SPS Commerce
10.2017 - 02.2018
Global Ticketing Support - Ticketing Agent
Delta Air Lines
09.2015 - 10.2017
Bachelors of Applied Science - Psychology
University of Minnesota Duluth
09.2010 - 05.2014
High School Diploma -
Byron High School
09.2005 - 05.2009
Implementation Project Manager
Ceridian HCM
6 2022 - 05.2024