Summary
Overview
Work History
Skills
Timeline
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Ashley Gerber

Wabasha

Summary

Dynamic Guest Service Leader with a proven track record at Kwik Trip, enhancing guest satisfaction through exceptional communication and problem-solving skills. Recognized for streamlining operations and training staff, fostering a collaborative environment that improved service efficiency and guest relations. Committed to delivering outstanding customer experiences while maintaining high standards of reliability and adaptability.

Overview

8
8
years of professional experience

Work History

Guest Service Leader

Kwik Trip
02.2021 - 05.2025
  • Streamlined front desk operations for increased efficiency and improved guest experiences.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Supervised and trained staff on cash handling, check processing and POS transaction policies.
  • Developed strong rapport with guests through personalized service and attention to detail.
  • Coordinated with various departments to address guest requests quickly and efficiently.
  • Enhanced guest satisfaction by promptly addressing concerns and providing exceptional service.

Cook

Dairy Queen Grill & Chill
11.2017 - 10.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Cashier

Dairy Queen Grill & Chill
11.2017 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Skills

  • Exceptional communication
  • Delegation and supervision
  • Guest relations
  • Complaint handling
  • Strong leadership
  • Customer service
  • Computer skills
  • Verbal and written communication
  • Flexible schedule
  • Guest orientation
  • Teamwork and collaboration
  • Problem-solving skills
  • Time management
  • Multitasking
  • Reliability
  • Flexibility
  • Adaptability and flexibility

Timeline

Guest Service Leader

Kwik Trip
02.2021 - 05.2025

Cook

Dairy Queen Grill & Chill
11.2017 - 10.2021

Cashier

Dairy Queen Grill & Chill
11.2017 - 10.2021

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Ashley Gerber