Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lesley Orozco

Austin

Summary

Proven leader in enhancing guest experiences and boosting revenue at Kwik Trip by implementing efficient front desk operations and upselling strategies. Skilled in delegation, supervision, and problem-solving, with a knack for fostering teamwork and collaboration. Achieved significant improvements in employee performance and customer satisfaction through exceptional communication and detail-oriented practices.

Overview

4
4
years of professional experience

Work History

Guest Service Leader

Kwik Trip
03.2021 - Current
  • Streamlined front desk operations for increased efficiency and improved guest experiences.
  • Boosted overall revenue by upselling products,
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Trained new team members in customer service standards.
  • Communicated with managers to discuss employee performance, report violations and assist with policy enforcement.
  • Performed shift change tasks to keep the store organized and efficient each day
  • Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
  • Maintained and processed invoices, deposits, and money logs.

Teller

Accentra Credit Union
04.2023 - 07.2023
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.

Education

Associate of Arts - Accounting

Riverland Community College
Austin, MN
12-2027

Skills

    Exceptional communication

    Delegation and Supervision

    Guest Relations

    Complaint Handling

    Detail Oriented

    Data Entry

    Flexible Schedule

    Teamwork and Collaboration

    Problem-Solving

    Multitasking

    Effective Communication

    Time Management

Languages

Spanish
Native or Bilingual

Timeline

Teller

Accentra Credit Union
04.2023 - 07.2023

Guest Service Leader

Kwik Trip
03.2021 - Current

Associate of Arts - Accounting

Riverland Community College

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Lesley Orozco