Ashley Hill
Minneapolis
Summary
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Provider Coordinator
Allina Health
08.2023 - Current
- Schedules and/or reschedules patient appointments, procedures, diagnostic tests, surgeries, hospital admissions and other related appointments
- Enters all scheduling documentation in the electronic medical record
- Registers patients, verifies insurance and obtains prior authorizations as needed
- May create, delete and modify schedule versions and calendars to reflect changes in provider schedules
- Arranges interpreter services for patients as needed
- Provides department reception, patient check-in and telephone coverage, routing messages accordingly
- Organizes and maintains department records, manuals and patient education materials
- Participates in completion of patient data reporting requirements and compliance with regulatory standards
- May create and maintain all training materials for new and current employees
- May assist physicians with reimbursements/expense reports, physician credentialing, charge capture and medical records
- Analyzes patient records to determine if outside documents are needed
- Contact document source, obtain records, scan and index into the electronic medical record
Medical Appointment Scheduler
HealthPartners
07.2022 - 07.2023
- Updating patient information
- Meet patient needs regarding scheduling
- Handling insurance documentation
- Performing data entry
- Pulling medical records
- Answering patients' questions regarding basic medical tests and procedures
- Providing instructions to patients to ensure that they are prepared for examinations and procedures
- Confirming patient appointments
- Using 'Epic' to schedule appointments, see provider schedules and send messages to provider
Caregiver/Personal Assistant
APEX HOME CARE
11.2020 - 09.2022
- Provided personal care, meal assistance, transportation, medication management, and other health care duties as needed
- Assisted residents with activities of daily living, including bathing, dressing, grooming, and toileting
Member Experience Associate
Araz Group/ HealthEZ
02.2022 - 06.2022
- Documents customer requests
- Assist member with knowing what doctors and facilities are in and out of network
- Explaining to members what is covered in their plans
- Assisting member with billing concerns
- Contacted medical facilities with members regarding member concerns
- Work well with team members to provide accurate and exceptional service
Phone Banker
Wells Fargo
11.2019 - 01.2022
- Informing customers of bank policies and procedures
- Handling concerns regarding transactions
- Transfer clients to admins
- Log all calls
Room Attendant
Mystic Lake Casino Hotel
04.2018 - 10.2019
- Cleaning rooms and helping guest with their needs
- Keeping the linen room stocked
- Keeping facilities and common areas clean and maintained
- Notifying managers of necessary repairs
- Properly cleaning upholstered furniture
School age care program staff
YMCA
06.2015 - 07.2018
- Providing supervision to a variety of children and attending field trips with the kids
- Communication with parents occasionally
- Responsible for planning, leading, and implementing core and non-core programs and experiences for children in a small and large group settings
- Also be responsible for the general safety and development, growth, and skill achievement of the participants in my assigned group
Culinary Server
Friendship Village
10.2016 - 05.2017
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
Brand Rep
Justice Tween Brands
06.2015 - 08.2015
- Fold Clothes
- Greet Customers/Attend to their needs
- Clean
- Stock
Babysitter
01.2010 - 03.2015
- Provide supervision to a variety of children and families
Education
None -
Thomas Jefferson High School
Bloomington, MN05.2017
Skills
- Work Planning and Prioritization
- Team collaboration
- Electronic medical records
- Caregiving
- Medical terminology
- Epic
- Administrative support
- Medical billing
- Bilingual
- Data entry
- Schedule coordination
Certification
- PCA, Present
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Groups
Shades of Brown, 09/01/14, 05/31/15, Girls of different shades meet and talk about how to better themselves and the community.
Timeline
Provider Coordinator
Allina Health
08.2023 - Current
Medical Appointment Scheduler
HealthPartners
07.2022 - 07.2023
Member Experience Associate
Araz Group/ HealthEZ
02.2022 - 06.2022
Caregiver/Personal Assistant
APEX HOME CARE
11.2020 - 09.2022
Phone Banker
Wells Fargo
11.2019 - 01.2022
Room Attendant
Mystic Lake Casino Hotel
04.2018 - 10.2019
Culinary Server
Friendship Village
10.2016 - 05.2017
School age care program staff
YMCA
06.2015 - 07.2018
Brand Rep
Justice Tween Brands
06.2015 - 08.2015
Babysitter
01.2010 - 03.2015
None -
Thomas Jefferson High School
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