Ashley Hill
Minneapolis
Summary
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Provider Coordinator
Allina Health
08.2023 - Current
- Schedules and/or reschedules patient appointments, procedures, diagnostic tests, surgeries, hospital admissions and other related appointments
- Enters all scheduling documentation in the electronic medical record
- Registers patients, verifies insurance and obtains prior authorizations as needed
- May create, delete and modify schedule versions and calendars to reflect changes in provider schedules
- Arranges interpreter services for patients as needed
- Provides department reception, patient check-in and telephone coverage, routing messages accordingly
- Organizes and maintains department records, manuals and patient education materials
- Participates in completion of patient data reporting requirements and compliance with regulatory standards
- May create and maintain all training materials for new and current employees
- May assist physicians with reimbursements/expense reports, physician credentialing, charge capture and medical records
- Analyzes patient records to determine if outside documents are needed
- Contact document source, obtain records, scan and index into the electronic medical record
Medical Appointment Scheduler
HealthPartners
07.2022 - 07.2023
- Updating patient information
- Meet patient needs regarding scheduling
- Handling insurance documentation
- Performing data entry
- Pulling medical records
- Answering patients' questions regarding basic medical tests and procedures
- Providing instructions to patients to ensure that they are prepared for examinations and procedures
- Confirming patient appointments
- Using 'Epic' to schedule appointments, see provider schedules and send messages to provider
Caregiver/Personal Assistant
APEX HOME CARE
11.2020 - 09.2022
- Provided personal care, meal assistance, transportation, medication management, and other health care duties as needed
- Assisted residents with activities of daily living, including bathing, dressing, grooming, and toileting
Member Experience Associate
Araz Group/ HealthEZ
02.2022 - 06.2022
- Documents customer requests
- Assist member with knowing what doctors and facilities are in and out of network
- Explaining to members what is covered in their plans
- Assisting member with billing concerns
- Contacted medical facilities with members regarding member concerns
- Work well with team members to provide accurate and exceptional service
Phone Banker
Wells Fargo
11.2019 - 01.2022
- Informing customers of bank policies and procedures
- Handling concerns regarding transactions
- Transfer clients to admins
- Log all calls
Room Attendant
Mystic Lake Casino Hotel
04.2018 - 10.2019
- Cleaning rooms and helping guest with their needs
- Keeping the linen room stocked
- Keeping facilities and common areas clean and maintained
- Notifying managers of necessary repairs
- Properly cleaning upholstered furniture
School age care program staff
YMCA
06.2015 - 07.2018
- Providing supervision to a variety of children and attending field trips with the kids
- Communication with parents occasionally
- Responsible for planning, leading, and implementing core and non-core programs and experiences for children in a small and large group settings
- Also be responsible for the general safety and development, growth, and skill achievement of the participants in my assigned group
Culinary Server
Friendship Village
10.2016 - 05.2017
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
Brand Rep
Justice Tween Brands
06.2015 - 08.2015
- Fold Clothes
- Greet Customers/Attend to their needs
- Clean
- Stock
Babysitter
01.2010 - 03.2015
- Provide supervision to a variety of children and families
Education
None -
Thomas Jefferson High School
Bloomington, MN05.2017
Skills
- Work Planning and Prioritization
- Team collaboration
- Electronic medical records
- Caregiving
- Medical terminology
- Epic
- Administrative support
- Medical billing
- Bilingual
- Data entry
- Schedule coordination
Certification
- PCA, Present
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Groups
Shades of Brown, 09/01/14, 05/31/15, Girls of different shades meet and talk about how to better themselves and the community.
Timeline
Provider Coordinator
Allina Health
08.2023 - Current
Medical Appointment Scheduler
HealthPartners
07.2022 - 07.2023
Member Experience Associate
Araz Group/ HealthEZ
02.2022 - 06.2022
Caregiver/Personal Assistant
APEX HOME CARE
11.2020 - 09.2022
Phone Banker
Wells Fargo
11.2019 - 01.2022
Room Attendant
Mystic Lake Casino Hotel
04.2018 - 10.2019
Culinary Server
Friendship Village
10.2016 - 05.2017
School age care program staff
YMCA
06.2015 - 07.2018
Brand Rep
Justice Tween Brands
06.2015 - 08.2015
Babysitter
01.2010 - 03.2015
None -
Thomas Jefferson High School
Similar Profiles
Grant LindseyGrant Lindsey
Security Supervisor at Allina HealthSecurity Supervisor at Allina Health
Lauryn CalkinsLauryn Calkins
Customer Experience Representative at Allina HealthCustomer Experience Representative at Allina Health
MICHELE L FJELDSETHMICHELE L FJELDSETH
HRConnect Contact Center Representative Senior at Allina HealthHRConnect Contact Center Representative Senior at Allina Health