Ava Shepherd
Minneapolis
Summary
Dynamic and dedicated professional with extensive customer service experience at Lunds & Byerlys. Proven ability to enhance customer satisfaction through exceptional service and effective cash register operation. Known for reliability and strong work ethic, consistently building lasting customer relationships and resolving issues to foster loyalty.
Overview
3
3
years of professional experience
Work History
Cashier
Lunds & Byerlys
11.2021 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
Rutgers University
New Brunswick, NJ06-2028
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Customer relations
- Cash register operation
- Professionalism and courtesy
- Product restocking
- Product knowledge
Accomplishments
- Promoted to Cashier after only 1 year for exceptional performance.
Languages
English
Full Professional
French
Elementary
Spanish
Elementary
Timeline
Cashier
Lunds & Byerlys
11.2021 - 08.2024
High School Diploma -
Rutgers University
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