Brian Platz
Hastings
Summary
Current Mayo Clinic employee with experience as a PASS. I am looking to further my career at Mayo using the skills I have gained in servicing our patients, and training in new team members to achieve the goals of improving and enhancing the department through a leadership role.
Overview
3
3
years of professional experience
Work History
Patient Appointment Services Specialist
Mayo Clinic
12.2023 - Current
- Manage workqueue and inbasket workflows in between calls
- take incoming and make outgoing phone calls to services our families and patient's scheduling needs.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
Layout Artist
Proxy Signs
08.2022 - 11.2023
- Produce production ready layouts for complex ADA signage for a wide range of applications including hospitals, sports venues, universities, government buildings etc.
- Maintained communication with the customer to ensure accuracy and satisfaction with the end product.
Education
Bachelor of Arts - Graphic Design
Minnesota Statue University Moorhead
Moorhead, MN05-2012
Associate of Applied Science - Automotive Collision Repair
Riverland Community College
Austin, MN05-2008
High School Diploma -
Stewartville High School
Stewartville, MN06-2006
Skills
- Customer service
- Process improvement
- Technical computer skills in EPIC and Genysys as well as productivity applications
Timeline
Patient Appointment Services Specialist
Mayo Clinic
12.2023 - Current
Layout Artist
Proxy Signs
08.2022 - 11.2023
Bachelor of Arts - Graphic Design
Minnesota Statue University Moorhead
Associate of Applied Science - Automotive Collision Repair
Riverland Community College
High School Diploma -
Stewartville High School
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