Brittaney Groth
South Saint Paul
Summary
Personable and dedicated with extensive experience in the banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Associate Banker
BMO Bank NA
Roseville
02.2017 - Current
- Accepted and processed payments, explained charges on customer bills and resolved complex billing issues.
- Kept accurate records of customer interactions, payments and issues.
- Communicated with customers via phone, email and online chats.
- Redirected complex needs, issues and requests to management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Engaged customers with proactive strategies to understand needs and develop successful solutions.
- Educated clients on how to conduct transactions with convenient online solutions.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
Customer Service Associate
Designer Shoe Warehouse
Bloomington
08.2014 - 06.2017
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Education
Some College (No Degree) - General Studies
Inver Hills Community College
Inver Grove Heights, MNHigh School Diploma -
Simley Senior High School
Inver Grove Heights, MN06.2013
Skills
- Customer relations
- Office equipment proficiency
- Data evaluation
- Money Handling
- Money Management
- Money Transfer Systems
- Regulatory Compliance
- Safe and vault operation
- Debt and credit management
- Excellent communication skills
- Currency and coin counter
- Strong sense of banking ethics
- Exceptional customer service
- Practiced knowledge of bank security systems
Timeline
Associate Banker
BMO Bank NA
02.2017 - Current
Customer Service Associate
Designer Shoe Warehouse
08.2014 - 06.2017
Some College (No Degree) - General Studies
Inver Hills Community College
High School Diploma -
Simley Senior High School