Emma Markham
Rochester
Summary
Dynamic professional with a proven track record at Mayo Clinic, excelling in service excellence and effective time management. Recognized for building strong client relationships and enhancing satisfaction through attention to detail. Skilled in American Sign Language, fostering inclusive communication and collaboration within diverse teams. Committed to delivering exceptional results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic
09.2023 - Current
- Greeted guests entering and exiting facility.
- Maintained cleanliness of entranceway, lobby and restrooms.
- Answered phones and assisted callers with inquiries.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Hairstylist
Salon Chic & Day Spa
11.2021 - 07.2023
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
Cashier Assistant
Costco
04.2020 - 05.2021
- Met customer needs through polite, friendly and attentive service.
- Helped customers complete purchases, locate items, and join reward programs.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Facilitated smooth shift changes by thoroughly communicating with incoming and outgoing staff.
Customer Service Representative
Dairy Queen
05.2015 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Science - Accounting And Finance
Maryville University of Saint Louis
St. Louis, MO10-2027
Cosmetology
Aveda Institute
Rochester, MN09-2021
High School Diploma -
Century High School
Rochester, MN05-2019
Skills
- Effective time management
- Policy implementation
- Collaborative teamwork
- Service excellence
- Strong attention to detail
- Skilled in American Sign Language
- Advanced Microsoft Excel skills
Timeline
Desk Operations Specialist
Mayo Clinic
09.2023 - Current
Hairstylist
Salon Chic & Day Spa
11.2021 - 07.2023
Cashier Assistant
Costco
04.2020 - 05.2021
Customer Service Representative
Dairy Queen
05.2015 - 10.2021
Bachelor of Science - Accounting And Finance
Maryville University of Saint Louis
Cosmetology
Aveda Institute
High School Diploma -
Century High School
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