Summary
Overview
Work History
Education
Skills
Timeline
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Emma Markham

Rochester

Summary

Dynamic professional with a proven track record at Mayo Clinic, excelling in service excellence and effective time management. Recognized for building strong client relationships and enhancing satisfaction through attention to detail. Skilled in American Sign Language, fostering inclusive communication and collaboration within diverse teams. Committed to delivering exceptional results in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Desk Operations Specialist

Mayo Clinic
09.2023 - Current
  • Greeted guests entering and exiting facility.
  • Maintained cleanliness of entranceway, lobby and restrooms.
  • Answered phones and assisted callers with inquiries.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.

Hairstylist

Salon Chic & Day Spa
11.2021 - 07.2023
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.

Cashier Assistant

Costco
04.2020 - 05.2021
  • Met customer needs through polite, friendly and attentive service.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Facilitated smooth shift changes by thoroughly communicating with incoming and outgoing staff.

Customer Service Representative

Dairy Queen
05.2015 - 10.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Bachelor of Science - Accounting And Finance

Maryville University of Saint Louis
St. Louis, MO
10-2027

Cosmetology

Aveda Institute
Rochester, MN
09-2021

High School Diploma -

Century High School
Rochester, MN
05-2019

Skills

  • Effective time management
  • Policy implementation
  • Collaborative teamwork
  • Service excellence
  • Strong attention to detail
  • Skilled in American Sign Language
  • Advanced Microsoft Excel skills

Timeline

Desk Operations Specialist

Mayo Clinic
09.2023 - Current

Hairstylist

Salon Chic & Day Spa
11.2021 - 07.2023

Cashier Assistant

Costco
04.2020 - 05.2021

Customer Service Representative

Dairy Queen
05.2015 - 10.2021

Bachelor of Science - Accounting And Finance

Maryville University of Saint Louis

Cosmetology

Aveda Institute

High School Diploma -

Century High School

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Emma Markham