Jeffrey Fix
Apple Valley,MN
Summary
Seeking a challenging opportunity in a progressive company, allowing me to utilize my skills and experience to optimize business growth.
Overview
16
16
years of professional experience
Work History
Inside Sales RbA Agent
Anderson Windows
Bayport, MN
01.2020 - Current
- Delivered exceptional customer service, resolving inquiries and issues promptly to enhance satisfaction.
- Developed product knowledge to provide tailored solutions, increasing customer engagement and loyalty.
- Implemented sales strategies that improved upselling techniques, contributing to overall revenue growth.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Delivered exceptional service by consistently meeting or exceeding performance metrics on a consistent basis
Office Manager
Philos Mechanical LLC
Lakeville, MN
01.2017 - 01.2020
- Managed a team of over twenty technicians and all of the purchasing on a daily basis
- Provided weekly accounting reports on profitability broken down per job site
- In charge of weekly payroll for Philos Mechanical as well as Agape Mechanical
- Worked with vendors on a daily basis to keep and maintain a positive working environment
- Obtained current licenses, permits, tabs as well as other car maintenance issues regularly
Ocean Export Lead
Geodis Wilson
Mendota Heights, MN
01.2016 - 01.2017
- Oversaw the highest volume client account within designated territory which generated over $5K in monthly revenue
- Managed contracts worth $500K annually, led quarterly reviews and improved cash flow by 150%
- Reduced costs and ensured quality levels by creating and implementing strategic plans to move goods between countries
- Supervised a team of four personnel; delegated responsibilities and evaluated performance
- Identified key areas for improvements by conducting cost and profit analysis
- Delivered comprehensive and accurate quotes through work with sales assistants and clients
General Manager
Smasnburger
Roseville, MN
01.2015 - 01.2016
- Managed high-volume kitchens and improving all controllable costs thereby maximizing the establishment’s financial performance
- Developed service standards and training manuals for all food and beverage employees
- Hire/Fire/Training of over 100 employees (Safe Serve, Krono’s, FDA, T.I.P.S)
- Successfully increased food and beverage revenue by 10% as a direct result of newly implemented inventory
- Accountable for achieving budgeted revenues and profits and maintain the operational and service standards
- Determined and maintained strategic initiatives to achieve a high level of guest satisfaction
Ocean Export Lead
DHL Global Forwarding
Eagan, MN
01.2013 - 01.2015
- Monitor 1,200 Ocean exports shipments yearly for 3M
- Track and trace 10 shipments on a daily basis
- Administer all export of goods and ensure legal US and customs compliance to all organizational policies and procedures
- Monitor all financial transactions and manage all communication with TSA, custom compliance authorities for all required countries
- Coordinate shipments in 3M’s CRM system
Office of the Comptroller of Currency
Wells Fargo Home Mortgage
Minneapolis, MN
01.2010 - 01.2013
- Worked with an independent third party for a daily review of 20 foreclosure files
- Determined if foreclosure proceedings resulted in any financial harm
- Researched non-judicial foreclosures/ managed post-sale were in accordance with the terms of the mortgage loan and state law requirements
- Prepared written reports detailing the findings of foreclosure reviews
Education
High School Diploma -
Inver Hills
Inver Grove Heights, MN12.2003
Skills
- Experienced in data entry, Microsoft Office Suite, Windows 95/98/XP/00, Adobe, and Paint
- Coaching/ mentoring
- Conflict mediation
- Operations and strategy
- Relationship building
- Problem solving and vendor management
- Team building
- CSuite communications
- Process team facilitation
- Sales
- Logistics
- Improvement team building
- Value analysis
- Purchase planning
- Project management
Timeline
Inside Sales RbA Agent
Anderson Windows
01.2020 - Current
Office Manager
Philos Mechanical LLC
01.2017 - 01.2020
Ocean Export Lead
Geodis Wilson
01.2016 - 01.2017
General Manager
Smasnburger
01.2015 - 01.2016
Ocean Export Lead
DHL Global Forwarding
01.2013 - 01.2015
Office of the Comptroller of Currency
Wells Fargo Home Mortgage
01.2010 - 01.2013
High School Diploma -
Inver Hills