Jhane Franklin
Minneapolis,MN
Summary
6+ years customer service experience with call center and face to face. Excellent with multitasking abilities; quick and effective problem solver. Thrive on challenges and work great with new environments while exceeding customer expectations
Overview
5
5
years of professional experience
Work History
Sr. Specialist Guest Retail
Target
09.2021 - 04.2022
- Used Avaya inbound and outbound phone system and salesforce chat to help build great customer relations
- Connected with teams across Target and vendors to effectively resolve guest issues in a timely manner regarding exchanges/replacements, refunds, item/product quality, and registry
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Adhered to daily metrics to assure great quality assurance.
Sr. Loan Servicing Specialist
TCF Bank
11.2020 - 08.2021
- Preformed 75 inbound calls daily inquiring Mortgage, Installment and Commercial loans using CISCO outbound phone system
- Completed loan maintenance requests such as subordinations, lien releases, and titles
- Processed current/future payments and payoffs
- Assisted guest with questions with insurance, escrow disbursements and yearly analysis.
Collector II
US Bank
08.2017 - 09.2020
- Operated automatic phone system to complete up to 100 outbound calls daily
- Managed accounts that were 5-90 days past due
- Proceeded with talking point script to handle customer inquiries, complaints, billing questions and payment extensions/service request
- Achieved 85% or better quality assurance for an entire year.
Education
Associate in Science (AS) in Finance Management -
North Hennepin Community College
Brooklyn Park, MN02.2024
Medical Administrative Assistant Certification -
Summit Academy OIC
Minneapolis, MN09.2022
GED -
Summit Academy OIC
Minneapolis, MN02.2022
Skills
- Data entry
- Computer skills; Microsoft Word, Excel and PowerPoint
- Account management
- Money management
- Medical terminology
- Medical billing and coding
Timeline
Sr. Specialist Guest Retail
Target
09.2021 - 04.2022
Sr. Loan Servicing Specialist
TCF Bank
11.2020 - 08.2021
Collector II
US Bank
08.2017 - 09.2020
Associate in Science (AS) in Finance Management -
North Hennepin Community College
Medical Administrative Assistant Certification -
Summit Academy OIC
GED -
Summit Academy OIC
Similar Profiles
Brayden PohlkampBrayden Pohlkamp
Food Service Expert at TargetFood Service Expert at Target
Adam WardAdam Ward
Closing Team Lead at TargetClosing Team Lead at Target
Artanyia GauthierArtanyia Gauthier
Human Resources Executive Team Leader at TargetHuman Resources Executive Team Leader at Target