Summary
Overview
Work History
Education
Skills
Timeline
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Justin Grotte

Saint Cloud

Summary

Dynamic retail professional with extensive experience at Dollar General, excelling in customer service and team leadership. Proven track record in enhancing store operations and driving sales through effective inventory oversight and engaging merchandise displays. Skilled in cash handling accuracy, fostering customer loyalty, and training associates for peak performance.

Overview

3
3
years of professional experience

Work History

Lead Sales Associate / Key Holder

Dollar General
03.2023 - Current
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Performed inventory control procedures to manage stock.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Delivered excellent customer service for repeat business and referrals.
  • Trained new sales associates to ensure consistent performance across the team.
  • Developed and maintained knowledge of current sales and promotions.
  • Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.

Education

Bachelor of Science - Informatics

Western International University
Tempe, AZ
05-2016

Skills

  • Customer service
  • Retail store operations
  • Cash handling
  • Opening and closing procedures
  • Team leadership
  • Cash handling accuracy
  • Pricing and labeling
  • Merchandise displays
  • Sales training
  • Sales promotions
  • Inventory oversight

Timeline

Lead Sales Associate / Key Holder

Dollar General
03.2023 - Current

Bachelor of Science - Informatics

Western International University

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Justin Grotte