Kelsey Mahowald
Aitkin
Summary
Dynamic professional with a proven track record at Aitkin County Health & Human Services, excelling in community outreach and crisis prevention. Skilled in records management and active listening, I effectively enhanced service quality and client satisfaction through strategic program development and strong stakeholder relationships. Committed to improving health and safety in social services.
Overview
7
7
years of professional experience
Work History
Case Aide
Aitkin County Health & Human Services
01.2021 - Current
- Monitored and evaluated impact of social services on community.
- Administered and tracked client service payments.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Provided support to social service clients in navigating available resources.
- Developed and implemented strategies to enhance quality of social services.
- Developed and maintained relationships with community organizations and agencies.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Customer Service Representative
Aitkin Medical Supply
06.2018 - 01.2021
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Education
No Degree -
Kaplan University
No Degree -
Lake Superior College
Bachelor of Arts - Psychology
Southern New Hampshire University
06-2025
High School Diploma -
McGregor High School
05-2009
Skills
- Health and safety
- Records management
- Program eligibility
- Crisis prevention
- Communication
- Referrals
- Time management abilities
- Written communication
- Community service programs
- Active listening
- Client home visits
- Excellent communication
- Community outreach
Timeline
Case Aide
Aitkin County Health & Human Services
01.2021 - Current
Customer Service Representative
Aitkin Medical Supply
06.2018 - 01.2021
No Degree -
Kaplan University
No Degree -
Lake Superior College
Bachelor of Arts - Psychology
Southern New Hampshire University
High School Diploma -
McGregor High School
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