Kendra Wollman
Plymouth
Summary
Knowledgeable Receptionist skilled in administrative support and customer service. Brings experience managing fast-paced front desk operations. Energetic and personable team player with strong planning and communication abilities.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
Clinic Sofia OBGYN
Edina
05.2022 - Current
- Greeted patients warmly and assisted with check-in processes.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls and addressed patient inquiries promptly.
- Organized medical records and ensured compliance with privacy regulations.
- Assisted clinical staff with administrative tasks during busy periods.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Patient Service Representative
Twin Cities Pain Clinic
Edina
11.2020 - Current
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Scheduled patient appointments.
- Documented and managed patient information in computer system.
- Supported clinic operations using customer service skills and detailed system knowledge.
- Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
- Answered numerous calls per day to schedule appointments and answer patient questions.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Pulled and organized requested documentation.
HR Assistant
Twin Cities Pain Clinic
Edina
05.2021 - 09.2021
- Interviewed new employees and assisted with hiring decision-making.
- Cultivated and maintained relationships and ongoing communication with potential job candidates.
- Sourced, qualified and conducted screening interviews with job candidates.
- Provided insight regarding job duties to optimize productivity.
- Handled sensitive and confidential employee information with complete discretion.
Brand Manager
Victoria's Secret
Maple Grove
02.2020 - 11.2020
- Maintained updated brand knowledge through tools such as Digital Brand Guide.
- Recommended product changes to enhance customer interest and maximize sales. For example: re-merchandising based off of customer needs.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with store manager and district manager.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy. Used tools such as Customer Sales Report and Top 20 Inventory to see better see what our customer is shopping for.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Organized engaging merchandise presentation to motivate impulse purchases.
- Recruited and effectively guided new employees to reach team goals and initiate growth objectives.
- Supervised training and development for new employees, which resulted in better team transitions and effective orientation.
Beauty Supervisor
Victoria's Secret
Maple Grove
12.2018 - 02.2020
- Realigned workflows with changing business demands by evaluating processes and employee strengths. (i.e. employee observations)
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Inspected incoming supplies to verify conformance with materials specifications and quality standards.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Taught sales staff to properly coordinate fixture and cabinet displays as well as selling behaviors to maximize promotional effectiveness.
- Organized appealing and engaging displays to capture customer interest and drive revenue growth.
- Promoted new product releases and limited edition items through a Digital Brand Guide to drive sales.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Opened and closed store, including counting cash, opening and closing cash registers and creating staff assignments.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Worked as team member to provide highest level of service to customers.
Generalist/ Sales Associate
Victoria's Secret
Maple Grove
07.2016 - 12.2018
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Sold various products by explaining unique features and educating customers on proper application.
- Offered product and service consultations and employed upselling techniques.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Trained new team members in cash register operation, stock procedures and customer service.
- Helped customers update accounts, sign up for new services and take advantage of special offers.
Sales Associate
Buckle
Minnetonka
08.2011 - 12.2015
- Provided customers with recommendations to promote brand effectiveness and product benefits.
- Ensured effective customer communication to maintain customer satisfaction and loyalty.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Cross-sold additional products and services to purchasing customers.
- Learned customer needs and desires to suggest specific product options.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Met with customers at front of store and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Excelled in daily credit card application goals.
Education
Some College (No Degree) - Dietetics
St. Catherine University
Saint Paul, MNWayzata High School
Plymouth, MN2012
Skills
- Customer service skills
- Resolution-oriented
- Strong communication skills
- High-energy attitude
- Team leadership
- Scheduling appointments
- Office administration
- Computer skills
- Working collaboratively
- Data Management
- Multitasking and prioritization
- Conflict resolution
Timeline
Medical Receptionist
Clinic Sofia OBGYN
05.2022 - Current
HR Assistant
Twin Cities Pain Clinic
05.2021 - 09.2021
Patient Service Representative
Twin Cities Pain Clinic
11.2020 - Current
Brand Manager
Victoria's Secret
02.2020 - 11.2020
Beauty Supervisor
Victoria's Secret
12.2018 - 02.2020
Generalist/ Sales Associate
Victoria's Secret
07.2016 - 12.2018
Sales Associate
Buckle
08.2011 - 12.2015
Wayzata High School
Some College (No Degree) - Dietetics
St. Catherine University