Overview
Work History
Education
Skills
Interests
Timeline
Generic

Laney Connell

Chaska

Overview

3
3
years of professional experience

Work History

Manager

Spalon Montage
03.2025 - Current
  • Directed daily operations including opening/closing procedures, financial reconciliation, and inventory management to ensure smooth business flow.
  • Supervised staff by assigning tasks, approving schedules, and making coverage decisions to maintain productivity and service quality.
  • Handled customer concerns and scheduling with professionalism, delivering solutions that balanced client satisfaction with business needs.
  • Coordinated group retreats and special events, overseeing logistics to provide seamless experiences.

Senior Shift Lead

Palm Beach Tan
04.2024 - 09.2024
  • Delivered excellent customer support by greeting clients, answering questions, and providing accurate product and service information.
  • Assisted customers in selecting items and promoted company products and promotions to encourage repeat business.
  • Maintained accurate, confidential customer records and managed databases to ensure smooth operations.
  • Collected feedback and built strong customer relationships to improve satisfaction and loyalty.

Restaurant Hostess

Tavern 4&5
04.2022 - 11.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.

Education

No Degree - Bachelor of Science

Normandale Community College
Minneapolis, MN
06-2027

Skills

  • Leadership & Team Management
  • Customer Service & Communication
  • Organization & Time Management
  • Financial Handling & Cash Management
  • Problem-Solving & Conflict Resolution
  • Event Coordination & Scheduling
  • Sales & Product Knowledge

Interests

  • Travel and exploring new places
  • Physical wellbeing and fitness
  • Outdoor activities and nature
  • Self-care and mindfulness practices
  • Country music

Timeline

Manager

Spalon Montage
03.2025 - Current

Senior Shift Lead

Palm Beach Tan
04.2024 - 09.2024

Restaurant Hostess

Tavern 4&5
04.2022 - 11.2022

No Degree - Bachelor of Science

Normandale Community College

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Laney Connell