Leah Barnes
St. Paul
Summary
Seasoned professional with 4 years of experience in customer service, mental health support, and team coordination. Skilled in client advocacy, de-escalation techniques, and fostering meaningful relationships. Seeking a Specialist role to leverage exceptional communication, organizational, and clinical skills.
Overview
6
6
years of professional experience
Work History
BDC Customer Support Specialist
Walser Toyota
Bloomington
02.2024 - Current
- Manage high-volume inbound and outbound calls (up to 100 daily) to schedule service appointments and follow up with customers.
- Coordinate between customers and service or parts departments to ensure timely communication and accurate service scheduling.
- Respond to email inquiries and proactively reach out to customers regarding upcoming service needs or appointment confirmations.
- Maintain detailed records in CRM systems to track interactions, appointments, and follow-up actions.
- Deliver exceptional customer service by clearly communicating dealership offerings and ensuring a seamless service experience.
Customer Experience Representative
Enterprise Holdings
Minneapolis-Saint Paul
12.2021 - Current
- Deliver exceptional customer service by thoroughly explaining rental agreements, vehicle features, and additional service offerings.
- Process reservations and vehicle check-ins, ensuring accuracy and customer satisfaction.
- Function as a customer liaison, providing personalized concierge services to enhance the rental experience.
Medical Receptionist
HealthPartners
Minneapolis-Saint Paul
05.2023 - 02.2025
- Manage inbound patient communication with professionalism and patience, ensuring high-quality customer service and effective resolution of inquiries.
- Coordinate scheduling for Radiology appointments, demonstrating strong listening skills to accurately assess patient needs and requirements.
- Uphold strict patient confidentiality protocols, safeguarding patient rights and private information in accordance with regulatory standards.
Assistant Women's Basketball Coach
North Central University
Minneapolis
08.2022 - 03.2023
- Managed logistics for team meals and travel, ensuring seamless itineraries and transportation to competitions.
- Fostered personal growth and team spirit among athletes through mentorship and empowerment initiatives.
- Cultivated community connections to enhance team character development and facilitate valuable relationship-building.
Mental Health Counselor
RADIAS Health - formerly South Metro Human Services
09.2019 - 10.2021
- Provided comprehensive mental health support and coordination for adults, ensuring appropriate care and advocacy.
- Employed clinical techniques to de-escalate situations and maintain a supportive environment, while adhering to professional client-staff boundaries.
- Administered medications correctly and collaborated with team members to monitor and facilitate client progress.
Paraprofessional Special Education
Richfield Public Schools
Richfield
02.2020 - 08.2021
- Provided tailored support to students with behavioral and mental health diagnoses, facilitating their navigation through academic classes.
- Applied clinical techniques to deescalate tense situations and foster emotional validation among students.
- Developed and maintained trust-based relationships, enhancing student engagement and comprehension by adapting classroom materials to individual needs.
Education
Bachelor of Science - Psychology
North Western State University
Natchitoches, LA 08.2017 - 05.2019
Associate of Arts - Liberal Arts And Sciences
North Dakota State College of Science
Wahpeton, ND 08.2019 - 05.2017
Skills
- Customer service
- Problem solving
- Attention to detail
- Verbal and written communication
- Customer service excellence
- Email management
- Call center experience
- Appointment scheduling
- Conflict resolution
- Active listening
Timeline
BDC Customer Support Specialist
Walser Toyota
02.2024 - Current
Medical Receptionist
HealthPartners
05.2023 - 02.2025
Assistant Women's Basketball Coach
North Central University
08.2022 - 03.2023
Customer Experience Representative
Enterprise Holdings
12.2021 - Current
Paraprofessional Special Education
Richfield Public Schools
02.2020 - 08.2021
Mental Health Counselor
RADIAS Health - formerly South Metro Human Services
09.2019 - 10.2021
Associate of Arts - Liberal Arts And Sciences
North Dakota State College of Science
08.2019 - 05.2017
Bachelor of Science - Psychology
North Western State University
08.2017 - 05.2019