LESLY REYES BLANCO
Saint Paul
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker . Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Guest Experience Leader
Sea Life
10.2021 - Current
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy
- Greeted guests upon arrival and offered assistance
- Handled customer complaints to satisfy and retain guests
- Explained security policies and procedures to guests and staff to promote visitor confidence and safety.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Learned animal behavior and explain to customers.
Sales Associate
Aerie
05.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Managed returns, exchanges and refunds in accordance with store policy
- Engaged with customers to build rapport and loyalty
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma - IB Spanish
Highland Park High School
Saint Paul, MN06.2021
Skills
- Guest Experiences
- Plan Events
- Billing and Payment Processing
- Customer Engagement
- Guest Services
- Sales and Upselling
- Cash Register Operations
- Complaint Handling
- Active Listening
Languages
Spanish
Native or Bilingual
Timeline
Guest Experience Leader
Sea Life
10.2021 - Current
Sales Associate
Aerie
05.2021 - 10.2021
High School Diploma - IB Spanish
Highland Park High School
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