May Nguyen
Dayton
Summary
Dynamic operations leader with a track record of driving a 160% increase in profitability and generating $29 million in cost savings through strategic supplier negotiations. Proven expertise in establishing performance metrics, leading cross-functional teams, and implementing continuous improvement initiatives that enhance productivity and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Operations
Paris Baguette
Maple Grove
10.2024 - Current
- Implemented strategic initiatives to improve operational efficiency and reduce costs, resulting in 160 % increase in profitability
- Led continuous improvement initiatives, resulting in 40 % increase in productivity
- Oversaw all aspects of operations for a multi-location organization, including budgeting, staffing, and performance management
- Led cross-functional teams to develop and implement standard operating procedures (SOPs) to ensure consistency and quality across all locations
- Led cross-functional teams in executing strategic initiatives for business growth.
- Established key performance metrics for each department to enhance accountability and drive progress towards operational goals
- Conducted regular audits of operational processes to ensure compliance with industry regulations and company policies
- Collaborated with sales team to forecast demand accurately, leading to improved inventory planning and reduced carrying costs
- Improved customer satisfaction ratings by implementing feedback surveys and systematically addressing identified areas for improvement
- Negotiated favorable terms with suppliers/vendors resulting in cost savings of $29 million since October 2024
- Leveraged data analytics tools to identify trends and opportunities for process optimization
- Spearheaded cost-saving initiatives such as energy conservation measures or waste reduction programs.
Service and Engagement Team Leader/Service and engagement team/Human Resources
Target
Maple Grove
08.2023 - 10.2024
- Experience leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent
- Managed recruitment processes to attract top talent for various roles.
- Coordinated performance management systems to evaluate employee contributions.
- Directed HR programs and policies, streamlining processes to enhance organizational efficiency.
- Assisted in developing succession planning strategies for key positions within the organization.
- Knowledge of guest service fundamentals and experience building a guest first team culture
- Skills in guest engagement; problem solving and resolution
- Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
- Skills in planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals
- Facilitated weekly training sessions for new team members, enhancing their integration and contribution to team dynamics.
- Researched industry trends to inform compensation and performance strategies.
Regional Director of Operations
Gen Korean BBQ
Carrollton
06.2018 - 06.2023
- Opened 32 stores in California, Texas, Hawaii and the Philippines
- Oversaw operations for multi-location organization, ensuring budget adherence, effective staffing, and performance management
- Budget development and control
- Operational analysis and supervision
- Directed food and beverage operations for multiple venues
- Managed event and catering services, increasing client satisfaction through tailored service delivery
- Employee recruitment and training
- Developed and implemented risk management plan, significantly reducing potential operational risks across all locations
- Instituted safety training programs resulting in zero workplace accidents over a two-year period
Ecommerce Marketing Manager
Shopee Warehouse
Singapor
08.2015 - 06.2018
- Developed and implemented digital marketing strategies to boost online sales.
- Oversaw email marketing campaigns, creating targeted content to engage audiences.
- Analyzed website traffic and customer behavior to optimize user experience.
- Conducted market research to identify trends and inform marketing strategies.
- Worked closely with design team to create engaging visuals for webpages.
- Delivered marketing strategy updates to upper-level management.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
- Expanded personnel skill sets by mentoring marketing team both individually and in groups.
- Managed vendor relationships, ensuring timely delivery of products and services.
- Analyzed inventory levels to optimize stock management and reduce waste.
- Implemented process improvements to enhance operational workflows and productivity.
- Oversaw warehouse operations including receiving, storage, packing, unpacking, shipping, receiving functions.
Sales Associate, Floor Manager
Saks Fifth Avenue
Birmingham
07.2013 - 04.2015
- Contributed to team success by exceeding team sales goal by 35-70%.
- Greeted customers promptly, assessing needs to enhance shopping experience.
- Coordinated with other store locations to ensure merchandise availability for customers.
- Received frequent customers' compliments for going above and beyond normal duties.
- Inventoried and restocked items throughout the day.
- Verified cash drawer against the day's receipts.
- Supported co-workers to foster a collaborative team environment.
Associate
Ginza Japanese Restaurant
Hoover
05.2011 - 04.2015
- Delivered professional, friendly, and engaging service to enhance guest experience.
- Displayed enthusiasm and knowledge about the restaurant menu and products.
- Acquired comprehensive knowledge of restaurant menu and daily specials to assist guests effectively.
- Addressed guest complaints by listening to concerns and implementing timely solutions to ensure satisfaction.
- Maintained tables setting by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Followed all safety and sanitation policies when handling food and beverage to uphold standard.
- Maintained high standards of cleanliness and sanitation.
Education
High school diploma -
Vestavia Hills High School
Birmingham, AL05-2013
Skills
- Operational strategy
- Profit & Loss
- Cost analysis
- Budget planning
- Purchasing
- Supply chain management
- Inventory control
- Operational efficiency
- Process improvement
- Sales management
- Restaurant Management
- Restaurant Experience
- Kitchen Management Experience
- Assistant management
- Store management
- Retail Management
- Supervision experience
- Team recruitment
- Recruiting
- Interviewing
- Communication skills
- Guest Services
- Customer service
- Data analytics
- Campaign planning
- Leadership
- Management
- Cash Handling
- Supply chain management
Certification
ServSafe
Timeline
Director of Operations
Paris Baguette
10.2024 - Current
Service and Engagement Team Leader/Service and engagement team/Human Resources
Target
08.2023 - 10.2024
Regional Director of Operations
Gen Korean BBQ
06.2018 - 06.2023
Ecommerce Marketing Manager
Shopee Warehouse
08.2015 - 06.2018
Sales Associate, Floor Manager
Saks Fifth Avenue
07.2013 - 04.2015
Associate
Ginza Japanese Restaurant
05.2011 - 04.2015
High school diploma -
Vestavia Hills High School