MELANIE HETTERVIG
Coon Rapids
Summary
Results-driven Operational Program Director with a proven track record of on time work completion. Excels at strategic planning, team leadership, and operational management to drive successful programs. Skilled in conflict resolution, effective communication, and team engagement, ensuring seamless collaboration across departments. Thrives in fast-paced environments by prioritizing tasks and leveraging problem-solving abilities to overcome challenges.
Overview
16
16
years of professional experience
2011
2011
years of post-secondary education
Work History
Operational Program Director
Dungarvin, Minnesota
Mendota
10.2024 - Current
- Coordinated staff training to ensure adherence to best practices and compliance standards.
- Facilitated team meetings for person served to discuss program progress and address challenges effectively.
- Oversaw the implementation of quality assurance measures within service delivery processes.
- Collaborated with external partners to expand service offerings and community outreach efforts.
- Evaluated program effectiveness through feedback collection and analysis
- Led initiatives to promote a positive organizational culture among staff and person's served.
- Provided leadership in developing innovative approaches to meet program goals while offering guidance to staff.
- Facilitated staff meetings and educational work sessions to strengthen staff competencies.
- Managed program operations and provided strategic leadership for workers.
- Directed staff training on technical aspects of programming activities.
- Implemented quality assurance protocols to ensure high-quality service delivery.
- Reviewed existing programs and identified areas of improvement or expansion.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Senior Operations Specialist - COBRA
Wex Inc.
Remote
04.2020 - 10.2024
- Had assigned executive level clients.
- Meticulously handle all requests from the employers to ensure their needs are met and exceeded before the requested deadline.
- Consistently exceled beyond company standards for productivity and accuracy.
- Followed and stayed informed on all federal regulations regarding COBRA insurance.
- Improved operational efficiency by streamlining processes and implementing best practices.
- Collaborated with cross-functional teams to develop innovative solutions for complex challenges.
- Cultivated strong relationships with key stakeholders both internally and externally, contributing to organizational success and a positive work environment.
Program Manager
REM North Dakota
Grand Forks
03.2016 - 04.2020
- Managed and supervised administrative and daily program operations, complying with policies and regulations for 3 group homes for individuals with developmental disabilities such as Autism Spectrum Disorder.
- Developed strategic plans, setting clear objectives and achievable milestones for the individuals residing within the home.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Supervised staff and ensure adequate staffing were present to adhere to federal and state regulations.
Program Coordinator
REM Minnesota
East Grand Forks
01.2012 - 03.2016
- Managed and supervised administrative and daily program operations, complying with policies and regulations for a group home for individuals who have developmental disabilities such as Autism Spectrum Disorder.
- Developed strategic plans, setting clear objectives and achievable milestones for the individuals residing within the home.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Supervised staff and ensure adequate staffing were present to adhere to federal and state regulations.
Student Supervisor
University Of North Dakota Dining Services
Grand Forks
08.2010 - 01.2012
- Supervised fellow students while keeping customer satisfaction high priority.
- Scheduled students for shifts and ensured all areas were fully staffed each day.
- Fostered relationships with fellow students to contribute to high morale while maintaining a level of professionalism.
Education
High School -
Champlin Park High School
Champlin, MNBachelor of Aviation - Air Traffic Control
University of North Dakota
Grand Forks, NDSkills
- Quality assurance
- Strategic leadership
- Staff training
- Team collaboration
- Problem solving
- Organizational skills
- Effective communication
- Task delegation
- Effective leader
- Staff management
- Staff development
Timeline
Operational Program Director
Dungarvin, Minnesota
10.2024 - Current
Senior Operations Specialist - COBRA
Wex Inc.
04.2020 - 10.2024
Program Manager
REM North Dakota
03.2016 - 04.2020
Program Coordinator
REM Minnesota
01.2012 - 03.2016
Student Supervisor
University Of North Dakota Dining Services
08.2010 - 01.2012
High School -
Champlin Park High School
Bachelor of Aviation - Air Traffic Control
University of North Dakota