Melissa Wieczorek
Wyoming
Summary
Reliable Dental Assistant with expanded administrative skills.
24 years of experience efficiently handling administrative tasks in a professional dental setting.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy.
Effective at prioritizing tasks and meeting deadlines.
Ability to handle confidential information while maintaining digression and safe guarding privacy.
Professional, quick learner, friendly, and hard working.
Overview
22
22
years of professional experience
Work History
Licensed Dental Assistant/Patient Care Coordinator
Lino Lakes Family Dentistry
07.2020 - Current
- Maintained accurate and detailed patient records, ensuring compliance with health regulations. Facilitating seamless continuity of care between appointments.
- Built rapport with patients from diverse backgrounds, fostering a welcoming and inclusive atmosphere in the dental clinic.
- Maintained patient confidentiality by adhering to HIPAA regulations, ensuring privacy and trust within the practice. Adhered to strict privacy laws while maintaining high accuracy levels.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Established partnerships with local healthcare providers, expanding options and resources for patient referrals.
- Delivered exceptional customer service at the front desk by greeting patients warmly, answering questions promptly, and addressing concerns professionally.
License Dental Assistant/Licensed Dental Assistant/Patient Care Advocate
Wyoming Family Dental
11.2003 - 07.2020
- Assisted dentists during procedures, ensuring patient comfort and efficient workflow.
- Managed patient records using dental software to ensure accuracy and confidentiality, while strictly following all privacy laws.
- Trained new staff on office protocols and best practices in patient interaction.
- Calculate and present treatment financials to patients regarding their care.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies. Maintained all dental equipment. Managed OSHA/infection control, HIPAA, and Radiation compliance per state regulations.
Education
High School Diploma -
Forest Lake High School
Forest Lake, MNAssociate of Arts - Licensed Dental Assisting
Century College
White Bear Lake, MN05-2001
Skills
- HIPAA regulations and OSHA compliance
- Adaptable to change
- Office administration/insurance billing
- Continuing education
- Electronic charting
- Complex Problem-solving
- Data confidentiality measures
- Medical records management
- Patient data gathering
- Teamwork/problem-solving
- Customer service
- Time management
- Attention to detail
Timeline
Licensed Dental Assistant/Patient Care Coordinator
Lino Lakes Family Dentistry
07.2020 - Current
License Dental Assistant/Licensed Dental Assistant/Patient Care Advocate
Wyoming Family Dental
11.2003 - 07.2020
High School Diploma -
Forest Lake High School
Associate of Arts - Licensed Dental Assisting
Century College