McKenzie Rosales
Worthington ,MN
Summary
Adept at maintaining patient/client confidentiality and enhancing satisfaction. Tenure at Avera Medical Group showcased an ability to manage high call volumes and resolve complaints efficiently. Skilled in insurance verification and customer service, Excelling in multitasking and fostering team collaboration and significantly improving productivity and patient care processes.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of professionalism in stressful situations.
Overview
12
12
years of professional experience
Work History
Patient Services Representative
Avera Medical Group
11.2021 - Current
- Answering approximately 15 phone calls and had appointments scheduled in our first 20 minutes of calls to schedule.
- Maintaining patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolving patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managing high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implementing effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Conducting pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Coordinating referrals to specialists when necessary, ensuring seamless continuation of care for patients with complex needs.
- Staying calm under pressure to and successfully dealt with difficult situations.
- Obtaining patient's insurance information and determined eligibility for benefits for specific services rendered.
Scale Operator
Minnesota Department Of Agriculture
03.2013 - 02.2021
- Operated large scales used for weighing about 30,000 hogs per day. Filed accurate records for the State of Minnesota and kept detailed logs of multiple types of hogs, which pen hogs were allocated to, and which producer brought them in, as well as filled out receipts by hand after calculating and averaging out numbers on calculators.
- Maintained smooth operations by promptly addressing any scale malfunctions or issues.
- Promoted positive company image by maintaining a clean, organized work area at all times.
- Operated weigh scales and issued tickets when necessary.
- Assisted in training new scale operators on company procedures, equipment usage, and safety protocols.
- Facilitated effective communication between scale house, yard personnel, and management to ensure seamless operation coordination.
- Ensured accurate record-keeping for inventory management purposes through diligent data entry.
- Streamlined daily reporting processes through consistent organization of paperwork and data entry.
Waitress/Head Bartender
Ground Round Bar And Grill
10.2012 - 07.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
- Closed out cash register and prepared cashier report at close of business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Some College (No Degree) - Nursing
Southeast Technical Institute
Sioux Falls, SDHigh School Diploma -
Sibley-Ocheyedan High School
Sibley, IA05.2005
Skills
- Insurance Verification
- Patient Registration
- Appointment Scheduling
- Patient confidentiality
- HIPAA Compliance
- Customer Service
- Multitasking and Organization
- Team Collaboration
- Registration and Admissions
- EMR
- Clerical and Filing Support
Currently learning Spanish
My husband is a certified interpreter and I have been learning Spanish from him. Our 4yr old son is also bilingual and we have been learning together.
Timeline
Patient Services Representative
Avera Medical Group
11.2021 - Current
Scale Operator
Minnesota Department Of Agriculture
03.2013 - 02.2021
Waitress/Head Bartender
Ground Round Bar And Grill
10.2012 - 07.2019
Some College (No Degree) - Nursing
Southeast Technical Institute
High School Diploma -
Sibley-Ocheyedan High School
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