Open To Work
Nicole Holland
Optum, UnitedHealth Group
Cambridge
Work Preference
Job Search Status:
Open to work
Desired start date:
Open to discussion
Desired Job Title
Financial Clearance Rep SrPatient Access CoordinatorRevenue Cycle SpecialistAdministrative AssistantBusiness Support Assistant
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Cambridge, MN
Open to relocation:
Yes
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPersonal development programsHealthcare benefitsPaid time off401k matchPaid sick leave
1
Certification
12
years of professional experience
Experienced with team leadership, workflow optimization, and strategic planning. Utilizes effective communication and decision-making to drive team performance and operational success. Known for strong focus on collaboration and achieving results, and adapting to changing business needs. Track record of fostering positive work environments and improving efficiency.
Work History
Financial Clearance Rep Sr
4 Years 5 Months- Verified insurance coverage, obtained prior authorization requirements, and secured necessary approvals to ensure timely and accurate patient access to services.
- Maintained compliance with payer guidelines, to minimize delays by proactively resolving authorization issues by coordinating with providers and insurance companies.
- Coordinated with multidisciplinary teams to ensure seamless communication and patient care continuity.
- Trained new hires and supported current employees by providing comprehensive onboarding, role-specific guidance, and ongoing mentorship to ensure successful integration and performance.
- Collaborated on the development and review of workflow enhancements to streamline operational processes.
- Actively contributed to the Employee Engagement Committee, supporting initiatives that fostered a positive workplace culture, improved team morale, and enhanced employee satisfaction.
- Collaborated on planning remote activities and implementing engagement strategies for a smaller team.
Patient Access Coordinator
1 Year 9 Months- Coordinated patient scheduling and registration to ensure efficient clinic operations and a seamless patient experience. Assisted patients with financial inquiries, insurance coverage, and payment options, contributing to improved satisfaction and timely access to care.
- Supported team development by training new staff on patient access procedures, ensuring consistent understanding of workflows and compliance standards.
- Partnered with healthcare providers to streamline patient flow and improve access to care.
- Managed high-volume phone inquiries with professionalism and efficiency, accurately directing calls to appropriate departments to support communication and patient service.
Health Unit Coordinator
2 Years 8 Months- Coordinated patient admissions and discharges, ensuring accurate documentation and efficient workflow.
- Managed communication between medical staff, patients, and families to facilitate care continuity.
- Assisted in preparing patient charts and documentation for daily rounds and procedures.
Education
Emergency Medical Technician - Emergency Medical Technician
Associate of Science - LAW ENFORCEMENT
Skills
EPIC Systems
Microsoft Word
Excel
PowerPoint
Teams
Sharepoint
Problem solving
Effective communication
Process improvement
Data Entry Proficiency
Customer support
Insurance verification
Authorization coordination
Certification
Notary - expired
Certified Nursing Assistant - expired
CPR / First Aid - expired
Languages
English
Native or Bilingual
Spanish
Elementary
Hobbies
Hiking / Exploring
Camping
Pickle Ball
Volleyball
Timeline
Financial Clearance Rep Sr
Optum, UnitedHealth Group
01.2022 - CurrentRead More
Patient Access Coordinator
Allina Health Clinic
04.2020 - 01.2022Read More
Health Unit Coordinator
Allina Health Cambridge Medical Center
03.2014 - 11.2016Read More
Anoka Technical College
Emergency Medical Technician from Emergency Medical Technician
Read More
North Hennepin Community College
Associate of Science from LAW ENFORCEMENT
Read More