Obssa Omar
Maplewood
Summary
Dynamic professional with extensive experience at Delta Airlines, excelling in customer service and problem-solving. Proven track record in coordinating efficient operations and ensuring passenger satisfaction. Skilled in multitasking and conflict resolution, with a strong background in ground handling and mechanical repairs, fostering reliability and adaptability in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Delta Gate Agent
Delta Airlines
02.2019 - Current
- Assisted passengers with check-in procedures and boarding processes.
- Coordinated luggage handling and ensured timely dispatch of flights.
- Communicated flight information and updates to passengers effectively.
- Managed passenger queries, providing exceptional customer service.
Ramp Agent
Delta Airlines
02.2019 - Current
- Coordinated aircraft ground handling to ensure timely departures and arrivals.
- Managed loading and unloading of baggage, ensuring safety and compliance with regulations.
- Operated ground support equipment, including tugs and belt loaders, to facilitate efficient operations.
Bike Mechanic
Cycles For Change
01.2015 - 08.2017
- Diagnosed and repaired mechanical issues on various bike models, ensuring optimal performance and safety.
- Conducted routine maintenance, including brake adjustments and gear tuning, to enhance customer satisfaction.
- Oversaw inventory management, ensuring adequate stock of parts and tools for efficient operations.
- Trained and mentored junior mechanics in repair techniques and best practices, fostering skill development.
Education
Associate of Arts -
Saint Paul College
Saint Paul, MNSkills
- Customer service
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
- Conflict resolution
Timeline
Delta Gate Agent
Delta Airlines
02.2019 - Current
Ramp Agent
Delta Airlines
02.2019 - Current
Bike Mechanic
Cycles For Change
01.2015 - 08.2017
Associate of Arts -
Saint Paul College
Similar Profiles
ROHBIN JOLIZ IDECHONGROHBIN JOLIZ IDECHONG
Customer Service Supervisor at Delta Global Services, Delta AirlinesCustomer Service Supervisor at Delta Global Services, Delta Airlines
Annecia ThompsonAnnecia Thompson
Gate Attendant at Delta Airlines/KLM AirlinesGate Attendant at Delta Airlines/KLM Airlines
Chloe RadewahnChloe Radewahn
Flight Attendant at Delta AirlinesFlight Attendant at Delta Airlines
Lilian VolquezLilian Volquez
Ramp Agent at Delta AirlinesRamp Agent at Delta Airlines
Kristina MillerKristina Miller
Store Associate at Liquor BarrelStore Associate at Liquor Barrel