Saabir Shabdi
MINNEAPOLIS,MN
Summary
Highly accomplished, versatile professional with extensive experience providing oversight across functions of the business to increase the operational efficiency of the supply chain lifecycle. Proficient at ensuring the correct and timely delivery and shipping process of packages or orders to increase customer satisfaction. Excellent at nurturing a highly productive and safe workplace by supervising team members while fostering professional growth through a comprehensive, quality training experience. Commended for spearheading projects from the planning phase to successful completion, focusing on driving success and achieving company objectives. A team player and a leader capable of promoting collaboration as well as identifying and resolving issues that may compromise the functionality of the warehouse
Overview
5
5
years of professional experience
Work History
Operations Manager
Amazon
10.2021 - Current
- Managed a team of 5+ Salaried Leaders and 100+ associates
- Managed an entire operation that handles over 40 million units a year
- Responsible for variety of areas including customer experience, safety, productivity, financial and labor planning, and operational goals
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning
- Establishes objectives and metrics for safety, quality, productivity, and customer experience
- Work closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT, 3P Delivery Service Providers, and other leaders) to build and secure support and resources for projects and initiatives
- Supported the growth of Amazon's Sub Same Day Delivery Operations in NA that tripped in size over the last 3 years.
- Rolled out multiple network level projects that that included a tool used for strategical staffing and flow planning to improve on time delivery.
Area Manager
Amazon
08.2019 - 11.2021
- Managed a team of 100+ associates and 3 Process Assistants
- Manage team performance including safety, quality, cost, and customer experience
- Trained associates and verified SOP compliance; ensured a successful area performance by tracking and reporting metrics
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Education
Bachelor of Science - Business Administration And Management
Minnesota State University
Mankato, MN05.2019
Skills
- Leadership & Talent Development
- Continuous Process Improvement
- Change Management
- Technical Skills
- Operations Experience
- Strategic Thinking
- DEI Initiatives
- Project leadership
- Project management abilities
- Workflow optimization
- Complex problems analysis
- Cross-functional communication
- Data evaluation
Timeline
Operations Manager
Amazon
10.2021 - Current
Area Manager
Amazon
08.2019 - 11.2021
Bachelor of Science - Business Administration And Management
Minnesota State University
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