Shekevia Kidd
Minneapolis
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
13
13
years of professional experience
Work History
Health Unit Coordinator
AICDC WithDrawal Managment
01.2025 - Current
- Coordinated patient admissions and discharges, ensuring smooth transitions within healthcare settings.
- Managed scheduling for medical staff, optimizing daily operations and improving workflow efficiency.
- Assisted in maintaining accurate medical records, enhancing data integrity and compliance with regulations.
- Facilitated communication between patients and healthcare providers, improving patient satisfaction and care continuity.
Customer Service Representative
Center Point Energy
03.2022 - 12.2024
- Assisted customers in product selection, ensuring satisfaction and timely service.
- Resolved customer inquiries and complaints efficiently using CRM software.
- Provided exceptional customer support through effective communication and problem-solving skills.
Patient Access Representative
NYU Langone Hospital - Las Vegas
02.2013 - 11.2021
- Managed patient check-in processes to ensure accurate information collection and streamlined service delivery.
- Coordinated insurance verification and eligibility checks to facilitate timely patient access to services.
- Educated patients on hospital policies, procedures, and available resources for enhanced understanding and compliance.
Education
High School Diploma -
Canyon Springs
Las Vegas, NVSkills
- Critical thinking
- Records management
- Professionalism and ethics
- Patient registration
Timeline
Health Unit Coordinator
AICDC WithDrawal Managment
01.2025 - Current
Customer Service Representative
Center Point Energy
03.2022 - 12.2024
Patient Access Representative
NYU Langone Hospital - Las Vegas
02.2013 - 11.2021
High School Diploma -
Canyon Springs