Ursula Heyen
ULEN
Summary
Forward-thinking Credit Analyst with customer correspondence and credit analysis expertise. Offering more than 12 years of experience in the Secured Credit Card Department. Offering assistance in streamlining our processes for increased productivity as well as resolving issues with the other departments due to ACH or processing issues.
Team-oriented individual highly skilled in credit policies and corporate regulations. Desiring Supervisor position with U.S Bank Secured Credit Card Department.
Overview
23
23
years of professional experience
Work History
Credit Analyst
U.S. Bank
07.2011 - Current
- Enhanced credit risk assessment by conducting thorough credit bureau analysis.
- Streamlined the credit card approval process for faster results by implementing an efficient application process.
- Collaborated with cross-functional teams for comprehensive client assessments, supporting informed decision making.
- Working with other departments to make sure our system and theirs is balancing: Building Credit, Check Issuance, ACH dept's.
- Assist the development team with ideas and development of better automated processes.
- Processing monetary and GL uploads to complete the needed processes of closing credit cards and applying payments.
- Researching and providing customers with needed answers to their questions.
- Assisting other departments with needed information to provide customer support.
Phone Representative
Kelly Services = U.S. Bank Service Center
02.2011 - 07.2011
- Improved customer satisfaction by providing timely and accurate information on products and services.
- Resolved customer complaints efficiently, maintaining a high level of professionalism and empathy.
- Streamlined call handling processes for increased productivity and reduced average call times.
- Collaborated with team members to identify areas in customer service delivery.
- Exceeded sales targets consistently through persuasive communication and effective product presentation.
- Built strong rapport with customers, establishing trust and fostering loyalty to the brand.
Accounting Associate and Database Administrator
United Way Of Cass=Clay
08.2001 - 12.2010
- Enhanced financial accuracy by consistently reconciling accounts and resolving discrepancies.
- Streamlined accounting processes for increased efficiency and reduced errors in financial reporting.
- Improved cash flow management with timely invoicing and collections efforts.
- Assisted with annual budget preparation, monitoring expenses and identifying cost-saving opportunities.
- Increased departmental organization by maintaining accurate records of financial transactions and creating detailed reports.
- Reduced outstanding accounts receivable balances through diligent follow-up and negotiation efforts.
- Maintained the network database and software used to track donations. Upgrading from DOS to Access and again to Sequel.
- Wrote Microsoft Access and Crystal Reports to retrieve data
Education
Preveterinary Studies
St Cloud State University
St Cloud, MnHigh School Diploma -
Medford Senior High School
Medford, WI06.1986
Skills
- Credit Reporting
- Proficient in SCIMITAR, Hogan, ICS, ACAPS
- Analytics of processes, implementation of new software
- Oral and written communications
- Underwriting
- Goal-Oriented
- Credit decisions
- Compliance assessments
- Application processing
- Client Relationship Building
- Complaint resolution
- Report Preparation
Twin Valley Riders Club Secretary
I have been in the secretary position for 5 years and have taken all the data from previous officers of the organization and organized it by years. Implemented a successful sponsorship and recognition system with mail correspondence and advertisement. As the announcer at the shows I am also involved with registration and collection of fees and making deposits. I maintain the clubs website and Facebook page. Spearhead the vaccination clinic organizing the veterinarian and stops for the purpose of preparation for our show season.
Timeline
Credit Analyst
U.S. Bank
07.2011 - Current
Phone Representative
Kelly Services = U.S. Bank Service Center
02.2011 - 07.2011
Accounting Associate and Database Administrator
United Way Of Cass=Clay
08.2001 - 12.2010
Preveterinary Studies
St Cloud State University
High School Diploma -
Medford Senior High School
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